xMatters Announces Updated Intelligent Communications Solution for Managing and Quickly Resolving IT Incidents

xMatters, inc., a leader in communication-enabled business processes, today introduced innovative new functionality in the most advanced system for rapidly responding to IT incidents and reducing business downtime. The latest release of the xMatters platform is available globally today.

With the growing reliance on digital business processes, enterprises cannot afford business interruptions. According to a recent study conducted by Dimensional Research, businesses are disrupted within the first few minutes of an IT outage, and poor communications management means finding the right person to investigate the issue can take longer than resolving it.

xMatters’ cloud-based platform is an award-winning intelligent cloud communications technology that enables IT teams to alert stakeholders to service disruptions, technical issues or other business interruptions, making communications more collaborative and efficient so problems can be resolved quickly.

With an increasing amount of IT infrastructure distributed globally across internal data centers and external providers, the need for follow-the-sun coverage and rapid collaboration when dealing with incidents has become critical. The new xMatters solution addresses the complexity of frequent changes to schedules and vastly improves collaboration capabilities, including consolidated views and reporting across monitoring applications. The technology facilitates effective two-way communications to the internal teams and external service providers responsible for a rapid resolution to incidents.


For more information: https://www.xmatters.com/press-release/xmatters-announces-updated-intelligent-communications-solution-for-managing-and-quickly-resolving-it-incidents/

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